Help
Support & Contact
We're here to help you get the most out of TradeTrac — from your first site visit to your final invoice. Reach out and we'll get back to you as quickly as we can.
Email us
The fastest way to reach support is by email: hello@tradetrac.online. Include your name, the email linked to your TradeTrac account, and a short description of what you need help with.
Common questions
Login and account access — If you can't log in, use the "Forgot password" link on the login page to reset it. For any access problem, email us with the address you signed up with.
Site Visits — Open the Site Visits screen, start a new visit, add photos and a voice note, and TradeTrac keeps everything attached to that visit so you can quote from it later.
Reports — From any site visit you can generate a professional PDF report of the photos, measurements and notes you captured, ready to share with your client.
Photos — Photos you attach to a site visit or quick job stay linked to that record. You can view them in the detail page and include them in reports.
Voice transcription — Voice notes are transcribed automatically so you can read and search them later. If a transcription fails or looks wrong, you can retry it from the voice note.
Report a problem
To report a bug or problem, email hello@tradetrac.online with: a short description of what happened, the steps you took, the page you were on, and a screenshot if you can. The more detail you include, the faster we can fix it.
Learn more
Browse our contractor articles for guides on site visits, quoting and invoicing, or try our free contractor calculators.
Response time
We aim to reply to every support email within one business day.