Refund Policy

This Refund Policy explains how TradeTrac handles refunds for subscription payments made through our payment provider. By subscribing to a paid plan you agree to the terms below.

Trial period

New accounts may begin with a 14-day free trial. No payment is collected during the trial and no refund is needed. You can cancel the trial at any time before it ends to avoid being charged.

Monthly subscriptions

TradeTrac Solo is a monthly subscription billed in advance. The fee covers your access for the coming billing period. Monthly subscriptions are non-refundable once charged, but you can cancel at any time and continue using the Service until the end of the period you have already paid for. No further charges will be made after cancellation.

Cancellation

You can cancel your subscription at any time from the Paddle customer portal linked in your billing settings, or by contacting us. Cancellation takes effect at the end of your current billing period. You keep access to all paid features until that date.

Refunds we may grant

We may issue a refund at our discretion where a charge was made in error, where you were charged after a cancellation, or where required by applicable consumer-protection law. Approved refunds are returned to the original payment method, typically within 5–10 business days.

Duplicate or fraudulent charges

If you believe a charge is unauthorised or duplicated, contact us with the transaction details. We will investigate and refund any confirmed erroneous charges.

No refund for partial use

Except where required by law, we do not issue partial refunds or credits for unused time within a billing period, mid-period downgrades, or failure to use the Service after subscribing. You are responsible for cancelling before your next renewal if you no longer need the Service.

How to request a refund

To request a refund, email hello@tradetrac.online with your account email and the charge you are querying. Please submit refund requests within 30 days of the charge.

Your legal rights

Nothing in this policy limits any legal rights you may have as a consumer under the laws of your country of residence, which may not be excluded.

Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date above reflects the most recent change.

Contact

Questions about refunds? Email hello@tradetrac.online.